Vision, Mission and Values

Vision

To be the best Bank in Europe.

Mission

To continuously and noticeably increase the value it creates for its customers, shareholders, employees, the society and the environment by utilizing its influence, agility and organizational efficiency.

Core Values

Garanti has established binding corporate values in the process of creating strategies for the execution of its vision and mission. These core values have become a way of life and way of doing business for all employees of the Bank.

Our customers...

• All operations and efforts are focused on the customers.
• The Bank's objective is to satisfy its customers above and beyond expectations.
• Garanti employees are honest, courteous, helpful, solutionoriented and always pleasant.

Garanti and its employees have high moral values

• The Bank obeys rules and regulations without exception.
• Having a good conscience is very important for both the organization and the individuals within it.

The most important issue for Garanti is the human factor

• The Bank values individuals highly and invests continuously in human resources.
• The Bank's quality is ensured by its employees.
• Each Garanti team member aims to deliver high quality products and services.
• The Bank understands the importance of delegating responsibilities.
• Garanti encourages its employees to use initiative.
• The Bank believes in the creative powers of motivation and strives to generate such an environment.
• Garanti believes that each team member is a leader and the best at what he/she does.

Team work

• The Bank believes in effective team work and open lines of communication.
  It does not compromise these principles.
• The organization is opposed to strict layers of hierarchy.
• Garanti team members from the CEO to the lowest ranking personnel work as one unit to realize the vision.
• The efficient team work of the Bank is strengthened by collaboration, mutual trust and respect.

Continuous progress

• The Bank maintains the quality of its work by constantly improving itself rather than holding onto the status quo.
• Garanti's policy is to invest in its people and technology as it moves forward.
• The Bank's main mission is to sustain a high level of quality while improving its products and services.
• Garanti's approach to quality is proactive; the Bank strives to isolate the needs and expectations of its customers and address them - before they become problems.

Social responsibilities

• The Bank exerts its best efforts toward society, the environment and humanity.
• The Bank is confident that its exemplary work will benefit the banking sector as well as the whole country.